Last Updated: June 1, 2024
At Bio Tyme, we're committed to providing high-quality products and services that support your wellness journey. We want you to be completely satisfied with your purchases, and we stand behind our products with confidence.
This Refund Policy outlines our procedures for returns, exchanges, and refunds. By making a purchase from Bio Tyme, you agree to the terms of this policy.
To be eligible for a return, your item must be:
The following items cannot be returned:
If you need to exchange an item for the same product due to a defect or if you received the wrong item, please contact our customer service team at info@biotyme.com to initiate the exchange process.
For size or preference-based exchanges, please return the original item following our return procedure and place a new order for the desired item.
To initiate a return, please follow these steps:
We recommend using a trackable shipping service for your return, as we cannot be responsible for items lost in transit.
Once we receive your returned item, we will inspect it and notify you that we have received your return. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. The time it takes for the refund to appear in your account depends on your payment provider's policies.
Refunds will be issued using the same payment method used for the original purchase:
In some cases, partial refunds may be granted:
The customer is responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
If you receive an item that is damaged or defective, Bio Tyme will cover the cost of return shipping. Please contact our customer service team at info@biotyme.com before returning the item to arrange for a prepaid return shipping label.
Due to the nature of digital products, all sales of digital downloads, e-books, guides, or other downloadable content are final and non-refundable once the download has been initiated or accessed.
For online courses, we offer a 14-day satisfaction guarantee. If you are not satisfied with the course, you may request a refund within 14 days of purchase, provided you have completed less than 30% of the course content.
For subscription services:
To cancel a subscription or request a refund for an online course, please contact info@biotyme.com.
For select products marked with our "Satisfaction Guarantee" badge, we offer an extended 90-day guarantee. If you're not completely satisfied with these products within 90 days of purchase, you may return them for a full refund, even if the product has been opened and partially used.
To qualify for the Satisfaction Guarantee refund:
The Satisfaction Guarantee is limited to one return per product per customer.
For in-person or virtual events, workshops, and seminars:
If you cannot attend an event, you may transfer your registration to another person at no additional cost by contacting info@biotyme.com with the new attendee's information.
In the event that Bio Tyme cancels an event, you will be offered either a full refund or the option to transfer your registration to a future event.
Gift cards are non-refundable and cannot be exchanged for cash or credit except where required by law. Gift cards do not expire and have no associated fees.
Items received as free gifts with purchase or as part of a promotion are not eligible for return or refund.
If you return an item that qualified you for a free gift or promotional discount, the value of the free gift or discount may be deducted from your refund.
If you haven't received a refund within the timeframe specified above, please check your bank account again.
Then contact your credit card company or bank, as it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund, please contact our customer service team at info@biotyme.com.
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
For damaged items:
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the website. It is your responsibility to review this Refund Policy periodically for changes.
Your continued use of our services following the posting of changes constitutes your acceptance of such changes.
If you have any questions about our Refund Policy, please contact us at:
Bio Tyme
64363 Pierre Expressway Suite 051
East Emelia, NC 49067-9028
Email: info@biotyme.com
Phone: +1 (929) 681-6130